Support Pain Points
Phone Support Elimination
RedditFrontier eliminated phone support, forcing all customer issues through slow live chat only.
Extreme Wait Times
RedditCustomers face 414+ minute wait times for live chat support responses.
Agent Abandonment
RedditAgents disappear mid-conversation after 1h20min without returning or resolving issues.
Unresolved Refund Claims
RedditRefund requests get rejected and replaced with low-value vouchers after months.
BBB Complaint Rating
TrustpilotFrontier earns 1.1/5 rating and F grade from major consumer platforms.
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Activity Timeline
Website visit
1 page view · 1 visitor · avg session 00:00:15
LinkedIn engagement
Low engagement
New Job Posting for Sr. Director - Customer Experience
LinkedIn engagement
High engagement · 66 impressions · 102 engagements
Website visit
4 page views · 2 visitors · avg session 00:00:56
Website visit
4 page views · 1 visitor · avg session 00:06:40
Small group researching Customer Engagement
Buyer intent from ZoomInfo content network · 1 spike
fy27-q2-amer-event-field-aviation-festival-americas
Registered — Ivan Ordas Villamandos
fy27-q2-amer-event-field-aviation-festival-americas
Registered — Perry Davis
Website visit
1 page view · 1 visitor · avg session 00:00:10
Website visit
2 page views · 2 visitors · avg session 00:02:32
fy27-q2-amer-event-field-aviation-festival-americas
Registered — DeLynn Swartz
New Job Posting for Director, CX Digital Transformation
New Job Posting for Sr. Director, Customer Care
Small group researching Chat & Messaging
Buyer intent from ZoomInfo content network · 1 spike
Sizable group researching Customer Experience
Buyer intent from ZoomInfo content network · 1 spike
LinkedIn engagement
Very Low engagement
Frontier Airlines - New - 11-2026
AI$110KCreated Jun 9, 2026
Latest Intent
24.0
current ISO week (Mon–Sun) · differs from 7-day score tile
Δ last 12w
-38.0
Click a point to filter signals to that week. Click again to clear.
Frontier Airlines - New - 11-2026
AI$110KNext Step
• Going around DeLynn who ghosted; scheduling meeting to re-engage decision maker
• Verify DeLynn's availability before proceeding with alternative stakeholder path
Created Jun 9, 2026
Support Pain Points
Phone Support Elimination
RedditFrontier eliminated phone support, forcing all customer issues through slow live chat only.
Extreme Wait Times
RedditCustomers face 414+ minute wait times for live chat support responses.
Agent Abandonment
RedditAgents disappear mid-conversation after 1h20min without returning or resolving issues.
Unresolved Refund Claims
RedditRefund requests get rejected and replaced with low-value vouchers after months.
BBB Complaint Rating
TrustpilotFrontier earns 1.1/5 rating and F grade from major consumer platforms.
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence