Support Pain Points
Phone Support Elimination
RedditFrontier eliminated phone support, forcing all customer issues through slow live chat only.
Extreme Wait Times
RedditCustomers face 414+ minute wait times for live chat support responses.
Agent Abandonment
RedditAgents disappear mid-conversation after 1h20min without returning or resolving issues.
Unresolved Refund Claims
RedditRefund requests get rejected and replaced with low-value vouchers after months.
BBB Complaint Rating
TrustpilotFrontier earns 1.1/5 rating and F grade from major consumer platforms.
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Activity Timeline
Website visit
1 page view · 1 visitor · avg session 00:00:15
LinkedIn engagement
Low engagement
New Job Posting for Sr. Director - Customer Experience
LinkedIn engagement
High engagement · 66 impressions · 102 engagements
Website visit
4 page views · 2 visitors · avg session 00:00:56
Website visit
4 page views · 1 visitor · avg session 00:06:40
Small group researching Customer Engagement
Buyer intent from ZoomInfo content network · 1 spike
fy27-q2-amer-event-field-aviation-festival-americas
Registered — Ivan Ordas Villamandos
fy27-q2-amer-event-field-aviation-festival-americas
Registered — Perry Davis
Website visit
1 page view · 1 visitor · avg session 00:00:10
Website visit
2 page views · 2 visitors · avg session 00:02:32
fy27-q2-amer-event-field-aviation-festival-americas
Registered — DeLynn Swartz
New Job Posting for Director, CX Digital Transformation
New Job Posting for Sr. Director, Customer Care
Small group researching Chat & Messaging
Buyer intent from ZoomInfo content network · 1 spike
Sizable group researching Customer Experience
Buyer intent from ZoomInfo content network · 1 spike
LinkedIn engagement
Very Low engagement
Frontier Airlines - New - 11-2026
AI$110KCreated Jun 9, 2026
Latest Intent
24.0
current ISO week (Mon–Sun) · differs from 7-day score tile
Δ last 12w
-38.0
Click a point to filter signals to that week. Click again to clear.
Frontier Airlines - New - 11-2026
AI$110KNext Step
• DeLynn ghosted; exploring workarounds to advance deal without her involvement
• Schedule meeting with DeLynn to re-engage and clarify her role/timeline
Created Jun 9, 2026
Support Pain Points
Phone Support Elimination
RedditFrontier eliminated phone support, forcing all customer issues through slow live chat only.
Extreme Wait Times
RedditCustomers face 414+ minute wait times for live chat support responses.
Agent Abandonment
RedditAgents disappear mid-conversation after 1h20min without returning or resolving issues.
Unresolved Refund Claims
RedditRefund requests get rejected and replaced with low-value vouchers after months.
BBB Complaint Rating
TrustpilotFrontier earns 1.1/5 rating and F grade from major consumer platforms.
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence
Buying committee · committee cadence
Context
Then expand to VP Customer Experience, Director Customer Care, and Digital or IT platform owners
✦ Outreach sequence