All accounts
Support Pain Points
Phone and Chat Wait Times
RedditCustomers endure 4–12+ hour waits to reach support via phone or chat.
Refund Response Delays
RedditRefund requests languish 3+ months without response from customer care.
Dismissive Support Agents
TrustpilotSupport agents dismiss customers without genuine effort to resolve issues.
Zero Proactive Communication
RedditFlight cancellations notified less than 2 hours before departure, not proactively.
Fly Delta App Login Failures
Google Play StoreApp login failures leave stranded passengers unable to access flight information.
Rachel Smith
Manager, Service Recovery
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Erin Smulevitz
Program Manager, Service Recovery
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Wayne Edmonson
Field Service Manager, Inflight Service
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Roman Keiser
Project Manager, Strategy, Innovation and Technology
signal match
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Tools Evaluated (G2)
Activity Timeline
G2 buyer intent
1 visitor · stage: awareness
Website visit
10 page views · 6 visitors · avg session 00:02:01
Website visit
1 page view · 1 visitor · avg session 00:00:05
Website visit
4 page views · 2 visitors · avg session 00:59:45
LinkedIn engagement
Low engagement · 19 impressions · 21 engagements · 6 paid clicks
Vector visit · Delta Air Lines · Christan Smith, A220 Captain
1 page · AI agent platform
Website visit
5 page views · 3 visitors · avg session 00:00:05
Website visit
2 page views · 2 visitors · avg session 00:00:22
Vector visit · Delta Air Lines · Awonda Luangphasombath, Project Manager - Corporate Audit
1 page · CX at sunset Miami Beach
Sizable group researching Support Automation
Buyer intent from ZoomInfo content network · 1 spike
Website visit
3 page views · 3 visitors · avg session 00:00:30
Vector visit · Delta Air Lines · Erin Smulevitz, Program Manager, Service Recovery
2 pages · Event registration received
Vector visit · Delta Air Lines · Roman Keiser, Project Mgrstrategy Innov and Tech
1 page · CX at sunset Miami Beach
Website visit
9 page views · 4 visitors · avg session 00:00:40
Website visit
15 page views · 4 visitors · avg session 00:01:17
Small group researching Customer Experience
Buyer intent from ZoomInfo content network · 1 spike
Vector visit · Delta Air Lines · Erin Smulevitz, Program Manager, Service Recovery
2 pages · Event registration received
fy27-q2-amer-event-field-aviation-festival-americas
Registered — Rachel Smith
fy27-q2-amer-event-field-aviation-festival-americas
Registered — Erin Smulevitz
G2 buyer intent
1 visitor · stage: awareness
Website visit
1 page view · 1 visitor · avg session 00:00:15
G2 buyer intent
1 competitor pageview · vs regal-ai · 1 visitor
Website visit
2 page views · 2 visitors · avg session 00:00:05
fy27-q2-amer-event-field-aviation-festival-americas
Registered
New Hire for Sr. Product Manager, Omnichannel and Employee Strategy — Hannah McIntosh
Website visit
11 page views · 1 visitor · avg session 00:01:00
Website visit
9 page views · 3 visitors · avg session 00:01:33
G2 buyer intent
2 competitor pageviews · vs forethought-forethought · 1 visitor
New Hire for AI/ML Product Strategy & Architecture, Manager — Yvette L.
Website visit
2 page views · 2 visitors · avg session 00:00:20
Website visit
1 page view · 1 visitor · avg session 00:00:20
G2 buyer intent
1 visitor · stage: awareness
G2 buyer intent
1 visitor · stage: decision
Latest Intent
19.0
current ISO week (Mon–Sun) · differs from 7-day score tile
Δ last 12w
+6.0
Click a point to filter signals to that week. Click again to clear.
Support Pain Points
Phone and Chat Wait Times
RedditCustomers endure 4–12+ hour waits to reach support via phone or chat.
Refund Response Delays
RedditRefund requests languish 3+ months without response from customer care.
Dismissive Support Agents
TrustpilotSupport agents dismiss customers without genuine effort to resolve issues.
Zero Proactive Communication
RedditFlight cancellations notified less than 2 hours before departure, not proactively.
Fly Delta App Login Failures
Google Play StoreApp login failures leave stranded passengers unable to access flight information.
Rachel Smith
Manager, Service Recovery
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Erin Smulevitz
Program Manager, Service Recovery
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Wayne Edmonson
Field Service Manager, Inflight Service
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Roman Keiser
Project Manager, Strategy, Innovation and Technology
signal match
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material