All accounts
Support Pain Points
Multi-Hour Hold Times
RedditCustomers wait 2–4+ hours on hold just to reach Member Services support.
Grievance System Penalty
DMHCRegulatory fines mount when complaint handling timelines aren't met consistently.
Broken App Chat Disconnections
App StoreApp chat disconnects repeatedly, forcing users to restart conversations endlessly.
Unreachable Department Phones
TrustpilotCritical departments go unanswered for months, leaving patients without access.
Billing Error Charges
TrustpilotErroneous charges occur even after cancellation requests, burdening patient finances.
Bernie Nadel
Director, Customer Service & Call Center Operations, Patient Financial Services
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Evelyn Colwell-macklin
Revenue Cycle Director, East Bay and Greater Southern Alameda Service Area
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Swarna Reddy
Senior Director, IT Consulting
signal match
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Elise Williams
OBGYN Ambulatory Care Supervisor
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Stephen Vidthiyani
Portfolio Architect & Chief Architect (Enterprise Platforms & AI Transformation)
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Khang Nguyen, MD
Medical Director for Care Transformation and Chief Healthcare Information Officer
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Tools Evaluated (G2)
Activity Timeline
Vector visit · Kaiser Permanente · Peri Lee, Senior Accountant
1 page · 17 reasons why your text message failed to send (with solutions) | Sendbird
G2 buyer intent
1 visitor · stage: awareness
Website visit
1 page view · 1 visitor · avg session 00:00:15
G2 buyer intent
1 visitor · stage: consideration
Website visit
11 page views · 10 visitors · avg session 00:05:36
New Job Posting for Principal IT Architect (Enterprise Agentic AI & Integration)
Website visit
18 page views · 14 visitors · avg session 00:02:44
G2 buyer intent
1 visitor · stage: awareness
Vector visit · Kaiser Permanente · Janet Chamberland, Director, Claims Compliance and External Audits
1 page · Financial services AI agent for better customer experiences
Vector visit · Kaiser Permanente · Deborah Angove, Supervisor
2 pages · Chat SDKs - Realtime In-App Messaging SDK | Sendbird
Vector visit · Kaiser Permanente · Karen Casadine, Ultrasound Tech
1 page · AI that handles complex customer service cases
LinkedIn engagement
Medium engagement · 11 impressions · 12 engagements
Vector visit · Kaiser Permanente · Deborah Angove, Supervisor
1 page · Talk to a sales expert | We’ll help you get started | Sendbird
Vector visit · Kaiser Permanente · Margie Cabral, Project Manager Ii
1 page · From SaaS (Software-as-a-Service) to AaaS (Agent-as-a-Service)
Website visit
2 page views · 2 visitors · avg session 00:00:40
New Job Posting for Senior Director Care Experience
Website visit
1 page view · 1 visitor · avg session 00:01:10
Vector visit · Kaiser Permanente · Steve Algert, Executive Director, Pensions and Investments
1 page · About Sendbird | Sendbird
Website visit
9 page views · 9 visitors · avg session 00:07:00
Website visit
2 page views · 1 visitor · avg session 00:03:15
Website visit
3 page views · 3 visitors · avg session 00:01:08
Vector visit · Kaiser Permanente · Eve Lis, Consultant
1 page · Delight AI: AI concierge for stellar customer experiences
Website visit
7 page views · 5 visitors · avg session 00:01:25
G2 buyer intent
1 visitor · stage: awareness
Large group researching Conversational AI
Buyer intent from ZoomInfo content network · 1 spike
Large group researching Customer Engagement
Buyer intent from ZoomInfo content network · 2 spikes
Vector visit · Kaiser Permanente · Kenneth Lodin, Doctor
3 pages · Sendbird Ranks No. 38 on Y Combinator Top Companies List | Sendbird
Website visit
1 page view · 1 visitor · avg session 00:01:30
Vector visit · Kaiser Permanente · Elise Williams, Obgyn Ambulatory Care Supervisor
3 pages · Social media apps
Vector visit · Kaiser Permanente · Elise Williams, Obgyn Ambulatory Care Supervisor
2 pages · Chat API for AI agents & Messaging Apps | Sendbird
An individual researching Chat & Messaging
Buyer intent from ZoomInfo content network · 2 spikes
Small group researching Self-Service
Buyer intent from ZoomInfo content network · 1 spike
Website visit
7 page views · 4 visitors · avg session 00:00:18
Website visit
1 page view · 1 visitor · avg session 00:00:10
Vector visit · Kaiser Permanente · Bernie Nadel, Director, Customer Service and Call Center Operations, Patient Financial Services
3 pages · Deploy the best AI voice agent for customer service
Website visit
14 page views · 8 visitors · avg session 00:01:26
G2 buyer intent
1 visitor · stage: awareness
Sizable group researching AI & Automation
Buyer intent from ZoomInfo content network · 1 spike
Small group researching Customer Experience
Buyer intent from ZoomInfo content network · 1 spike
Website visit
17 page views · 2 visitors · avg session 00:13:04
Vector visit · Kaiser Permanente · Swarna Reddy, Senior Director It Consulting
2 pages · Delight AI: AI concierge for stellar customer experiences
Website visit
25 page views · 9 visitors · avg session 00:02:38
Vector visit · Kaiser Permanente · Swarna Reddy, Senior Director It Consulting
2 pages · Norse Atlantic Airways customer story
G2 buyer intent
1 competitor pageview · vs monday-com · 1 visitor
Vector visit · Kaiser Permanente · Evelyn Colwell-macklin, Revenue Cycle Director - East Bay and Greater Southern Alameda Alliance Service Area
3 pages · Contact Sales
Website visit
8 page views · 7 visitors · avg session 00:01:05
Vector visit · Kaiser Permanente · Swarna Reddy, Senior Director It Consulting
6 pages · Norse Atlantic Airways customer story
Vector visit · Kaiser Permanente · Swarna Reddy, Senior Director It Consulting
5 pages · AI Customer Experience Platform
New Hire for Strategy & Experience Program Manager V — Tom Ketter, PMP
G2 buyer intent
2 competitor pageviews · 1 pricing pageview · vs fin-by-intercom · 1 visitor
Vector visit · Kaiser Permanente · Chhaya Mallem, Senior Product Manager
3 pages · Delight Spark 2026
Vector visit · Kaiser Permanente · Chhaya Mallem, Senior Product Manager
3 pages · Delight Spark 2026
Website visit
47 page views · 11 visitors · avg session 00:05:34
G2 buyer intent
2 competitor pageviews · 1 comparison · vs front, gorgias, hiver · 2 visitors
Website visit
9 page views · 5 visitors · avg session 00:23:58
Website visit
9 page views · 6 visitors · avg session 00:05:55
Website visit
6 page views · 5 visitors · avg session 00:13:45
G2 buyer intent
1 competitor pageview · 1 comparison · vs ada-support-inc-ada, drift · 1 visitor
G2 buyer intent
1 competitor pageview · 1 visitor
New Hire for Senior Director of Consumer Experience — Brian Reed
G2 buyer intent
2 competitor pageviews · 2 visitors · stage: awareness
Kaiser Permanente - New - 9-2026
AI$110KClosed reason: No Need
Kaiser Permanente - New - 5-2026
AI$110KClosed reason: No Response/No Show
Kaiser Permanente - New - 9-2026
AI$110KClosed reason: No Need
Kaiser Permanente - New - 5-2026
AI$110KClosed reason: No Response/No Show
Latest Intent
27.0
current ISO week (Mon–Sun) · differs from 7-day score tile
Δ last 12w
-15.0
Click a point to filter signals to that week. Click again to clear.
Support Pain Points
Multi-Hour Hold Times
RedditCustomers wait 2–4+ hours on hold just to reach Member Services support.
Grievance System Penalty
DMHCRegulatory fines mount when complaint handling timelines aren't met consistently.
Broken App Chat Disconnections
App StoreApp chat disconnects repeatedly, forcing users to restart conversations endlessly.
Unreachable Department Phones
TrustpilotCritical departments go unanswered for months, leaving patients without access.
Billing Error Charges
TrustpilotErroneous charges occur even after cancellation requests, burdening patient finances.
Bernie Nadel
Director, Customer Service & Call Center Operations, Patient Financial Services
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Evelyn Colwell-macklin
Revenue Cycle Director, East Bay and Greater Southern Alameda Service Area
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Swarna Reddy
Senior Director, IT Consulting
signal match
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Elise Williams
OBGYN Ambulatory Care Supervisor
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Stephen Vidthiyani
Portfolio Architect & Chief Architect (Enterprise Platforms & AI Transformation)
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Khang Nguyen, MD
Medical Director for Care Transformation and Chief Healthcare Information Officer
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material