All accounts
Support Pain Points
Billing Dispute Unresponsiveness
RedditProviders lose hundreds in unresolved billing disputes with no responsive support.
Post-Onboarding Support Collapse
RedditSupport vanishes immediately after onboarding, leaving providers stranded.
Account Suspension Opacity
RedditProviders cannot close accounts without jumping through manual support channels.
Inaccurate Data Correction Failures
RedditNetwork accuracy fails catastrophically, wasting provider time on out-of-network patients.
Appointment Communication Gaps
App StoreAppointment cancellations go uncommunicated, causing missed schedule slots for providers.
Shelby Mathes
Manager, Trust & Safety Operations
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Activity Timeline
LinkedIn engagement
Medium engagement
New Job Posting for Senior AI Support Operations Manager
New Job Posting for Senior AI Support Operations Manager
Large group researching Chat & Messaging
Buyer intent from ZoomInfo content network · 2 spikes
Sizable group researching AI & Automation
Buyer intent from ZoomInfo content network · 1 spike
Vector visit · Zocdoc · Shelby Mathes, Manager, Trust & Safety Operations
2 pages · Event registration received
Vector visit · Zocdoc · Shelby Mathes, Manager, Trust & Safety Operations
1 page · A Taste of Delight | San Antonio | HITEC VIP Dinner
Zocdoc–Yelp integration to simplify doctor bookings
https://blog.tipranks.com/zocdoc-extends-booking-reach-through-new-yelp-integration/
G2 buyer intent
Latest Intent
30.0
current ISO week (Mon–Sun) · differs from 7-day score tile
Δ last 12w
+3.0
Click a point to filter signals to that week. Click again to clear.
Support Pain Points
Billing Dispute Unresponsiveness
RedditProviders lose hundreds in unresolved billing disputes with no responsive support.
Post-Onboarding Support Collapse
RedditSupport vanishes immediately after onboarding, leaving providers stranded.
Account Suspension Opacity
RedditProviders cannot close accounts without jumping through manual support channels.
Inaccurate Data Correction Failures
RedditNetwork accuracy fails catastrophically, wasting provider time on out-of-network patients.
Appointment Communication Gaps
App StoreAppointment cancellations go uncommunicated, causing missed schedule slots for providers.
Shelby Mathes
Manager, Trust & Safety Operations
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
No scored contact pool exists yet, so the rep should run a Clay shortlist for Zocdoc support and operations leadership and identify the hiring manager for the open role before launching
✦ Outreach sequence
Reference material