Blue Apron

Dozens of customer complaints go unanswered, leaving support issues unresolved.

Extended Hold Times

Customers wait over an hour on support calls without resolution.

Delayed SMS Response Times

SMS support responses now take multiple days instead of hours.

Lost Refund Credits

Customers lose access to refund credits after cancellation.

Unauthorized Recurring Charges

Trustpilot

Customers are charged monthly fees after cancellation confirmation.

CS Tech Stack

Help deskZendesk

Chatbot / AIZopim

Support stackUserVoice Mail

Tools Evaluated

No tools evaluated

Hiring Trends

No recent hiring signals

Next priority contacts

Buying committee contacts scored highest by ICP fit — sourced from Clay

Stephanie Daniels

Senior Director of Customer Experience

52 score

Buying committee · committee cadence

Context

Who / Why

Target CX and digital product leadership: VP Customer Experience, Director of CX, Head of Digital Product
Secondary reach to VP Marketing or VP Operations if CX ownership is distributed

Topics

This is a top-of-funnel committee play; AE should map buying committee before selecting specific sequences

✦ Outreach sequence

Day 0 · LI-connectLinkedInDay 0 · EmailEmail

Reference material

Sara Custer

Head Of West Coast Operations

18 score

Buying committee · committee cadence

Context

Who / Why

Target CX and digital product leadership: VP Customer Experience, Director of CX, Head of Digital Product
Secondary reach to VP Marketing or VP Operations if CX ownership is distributed

Topics

This is a top-of-funnel committee play; AE should map buying committee before selecting specific sequences

✦ Outreach sequence

Day 0 · LI-connectLinkedInDay 0 · EmailEmail

Reference material

Support Pain Points

Unanswered Support Complaints

Dozens of customer complaints go unanswered, leaving support issues unresolved.

Extended Hold Times

Customers wait over an hour on support calls without resolution.

Delayed SMS Response Times

SMS support responses now take multiple days instead of hours.

Lost Refund Credits

Customers lose access to refund credits after cancellation.

Unauthorized Recurring Charges

Trustpilot

Customers are charged monthly fees after cancellation confirmation.

CS Tech Stack

Help deskZendesk

Chatbot / AIZopim

Support stackUserVoice Mail

Tools Evaluated

No tools evaluated

Hiring Trends

No recent hiring signals

No play generated yet for this account.

Next priority contacts

Buying committee contacts scored highest by ICP fit — sourced from Clay

Stephanie Daniels

Senior Director of Customer Experience

52 score

Buying committee · committee cadence

Context

Who / Why

Target CX and digital product leadership: VP Customer Experience, Director of CX, Head of Digital Product
Secondary reach to VP Marketing or VP Operations if CX ownership is distributed

Topics

This is a top-of-funnel committee play; AE should map buying committee before selecting specific sequences

✦ Outreach sequence

Day 0 · LI-connectLinkedInDay 0 · EmailEmail

Reference material

Sara Custer

Head Of West Coast Operations

18 score

Buying committee · committee cadence

Context

Who / Why

Target CX and digital product leadership: VP Customer Experience, Director of CX, Head of Digital Product
Secondary reach to VP Marketing or VP Operations if CX ownership is distributed

Topics

This is a top-of-funnel committee play; AE should map buying committee before selecting specific sequences

✦ Outreach sequence

Day 0 · LI-connectLinkedInDay 0 · EmailEmail

Reference material