Support Pain Points
Unresponsive Support Channels
PissedConsumerSupport emails go unanswered despite detailed documentation and evidence provided.
Warranty Claims Ignored
PissedConsumerWarranty claim submissions disappear into a black hole with zero acknowledgment.
Phone Support Quality Issues
PissedConsumerLong waits end in inaudible calls with overcrowded, chaotic phone support lines.
Cyberattack Infrastructure Failure
Stryker Official StatementSystem outages paralyzed order processing and shipping for over 9 days.
Scott Sagehorn
VP and GM, Smart Care, Stryker
signal match
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Stryker Hiring Manager
Senior Customer Excellence Manager (East US Region), Stryker
active hiring signal
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Tools Evaluated (G2)
Activity Timeline
Vector visit · Stryker · Seth Satchwell, Sales Training Associate
1 page · Field Services
Vector visit · Stryker · William Beasley, Director, Global Clinical Evidence - Neurovascular
1 page · Zendesk to Delight Desk migration
Vector visit · Stryker · Kim Gonia, Director, is Business Partner for Communications & Marketing
1 page · AI agent platform
Vector visit · Stryker · William Coleman, Change Management Engineer
1 page · Activity Log 2.0: From black box to open book
Vector visit · Stryker · William Coleman, Change Management Engineer
1 page · Activity Log 2.0: From black box to open book
G2 buyer intent
1 visitor · stage: awareness
Website visit
12 page views · 8 visitors · avg session 00:11:45
Vector visit · Stryker · William Coleman, Change Management Engineer
1 page · The AI customer experience platform for enterprise | Sendbird
LinkedIn engagement
Medium engagement · 10 impressions · 10 engagements
Vector visit · Stryker · Craig Noble, Sales
1 page · The Delight AI Index 2026: The Trust Paradox Reshaping CX
G2 buyer intent
1 visitor · stage: awareness
Vector visit · Stryker · Talent Acquisition - Candidate Care Specialist
1 page · The 2026 Delight AI index report | AI customer experience benchmark
Vector visit · Stryker · Frank Ciaravino, Biological Sales Specialist
1 page · The 2026 Delight AI index report | AI customer experience benchmark
Website visit
3 page views · 3 visitors · avg session 00:00:10
Website visit
5 page views · 3 visitors · avg session 00:00:27
Vector visit · Stryker · Kevin Thomas, Technical Specialist
1 page · The Delight AI Index 2026: The Trust Paradox Reshaping CX
Vector visit · Stryker · Jaspreet Takhar, Regional Sales Manager
1 page · Delight AI: AI concierge for stellar customer experiences
Vector visit · Stryker · Matt Lopez, Representative
1 page · The Delight AI Index 2026: The Trust Paradox Reshaping CX
Vector visit · Stryker · Rosie Smith, Realtor Sales Associate
1 page · The AI customer experience platform for enterprise | Sendbird
Large group researching Mobile Engagement
Buyer intent from ZoomInfo content network · 1 spike
Vector visit · Stryker · Marco Ortiz, Manager Distribution - National Loanerbank
1 page · The 2026 Delight AI index report | AI customer experience benchmark
Vector visit · Stryker · William Coleman, Change Management Engineer
1 page · The 2026 Delight AI index report | AI customer experience benchmark
Small group researching Customer Experience
Buyer intent from ZoomInfo content network · 1 spike
Website visit
1 page view · 1 visitor · avg session 00:22:15
Website visit
3 page views · 2 visitors · avg session 00:01:30
Sizable group researching Mobile Engagement
Buyer intent from ZoomInfo content network · 1 spike
G2 buyer intent
1 visitor · stage: awareness
Website visit
3 page views · 2 visitors · avg session 00:01:10
G2 buyer intent
1 competitor pageview · vs fin-by-intercom · 1 visitor
New Hire for Sr. Director, Technology Innovation Lab Lead — David Ingalls
LinkedIn engagement
Low engagement · 7 impressions · 4 engagements
G2 buyer intent
1 competitor pageview · 1 comparison · vs deskpro, freshdesk · 1 visitor
Website visit
2 page views · 2 visitors · avg session 00:00:20
Website visit
1 page view · 1 visitor · avg session 00:00:20
New Hire for Digital Customer Solutions Manager — Latifah Kiribedda, MBA, PMP
Website visit
5 page views · 1 visitor · avg session 00:00:20
G2 buyer intent
Latest Intent
20.0
current ISO week (Mon–Sun) · differs from 7-day score tile
Δ last 12w
-18.0
Click a point to filter signals to that week. Click again to clear.
Support Pain Points
Unresponsive Support Channels
PissedConsumerSupport emails go unanswered despite detailed documentation and evidence provided.
Warranty Claims Ignored
PissedConsumerWarranty claim submissions disappear into a black hole with zero acknowledgment.
Phone Support Quality Issues
PissedConsumerLong waits end in inaudible calls with overcrowded, chaotic phone support lines.
Cyberattack Infrastructure Failure
Stryker Official StatementSystem outages paralyzed order processing and shipping for over 9 days.
Scott Sagehorn
VP and GM, Smart Care, Stryker
signal match
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Stryker Hiring Manager
Senior Customer Excellence Manager (East US Region), Stryker
active hiring signal
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
✦ Outreach sequence
Reference material