Support Pain Points
Slow Support Responses
RedditSupport teams fail to deliver solutions on customer tickets.
Unresolved Tickets
RedditCritical issues languish 8+ months without engineering resolution or closure.
Staff Turnover Issues
RedditSupport reps change every 6 months, breaking continuity and context.
Outsourced Support Coverage
RedditOutsourced teams lack depth, leaving customers to solve problems alone.
Product Knowledge Gaps
RedditSupport staff lack deep product knowledge to troubleshoot complex issues.
Scott Clabaugh
Senior Software Engineer (per Vector signal, unverified)
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Activity Timeline
LinkedIn engagement
Low engagement
LinkedIn engagement
Medium engagement · 4 impressions
LinkedIn engagement
Low engagement · 4 impressions · 7 paid clicks · 1 paid leads
Vector visit · Rapid7 · Scott Clabaugh, Senior Software Engineer
1 page · Chat API for AI agents & Messaging Apps | Sendbird
LinkedIn engagement
Very Low engagement
G2 buyer intent
1 visitor · stage: awareness
Small group researching AI & Automation
Buyer intent from ZoomInfo content network · 2 spikes
Vector visit · Rapid7 · Scott Clabaugh, Senior Software Engineer
1 page · Chat API for AI agents & Messaging Apps | Sendbird
Vector visit · Rapid7 · Scott Clabaugh, Senior Software Engineer
4 pages · Chat API for AI agents & Messaging Apps | Sendbird
fy27-q2-glbl-content-delight-ai-index-report
Downloaded Content — Mal Silva
Sizable group researching Customer Experience
Buyer intent from ZoomInfo content network · 1 spike
Small group researching Conversational AI
Buyer intent from ZoomInfo content network · 1 spike
G2 buyer intent
1 visitor · stage: awareness
LinkedIn engagement
Very Low engagement
New Hire for Senior Escalation Manager, Global Support — Sean M. S.
New Hire for Manager, Technical Support — Daniel Scullion
New Hire for Manager, Technical Support — Daniel Scullion
New Hire for Product Support Manager — Rohit Sharma
New Hire for Manager, Technical Support — Tyler Tadlock
Latest Intent
17.0
current ISO week (Mon–Sun) · differs from 7-day score tile
Δ last 12w
-51.0
Click a point to filter signals to that week. Click again to clear.
Support Pain Points
Slow Support Responses
RedditSupport teams fail to deliver solutions on customer tickets.
Unresolved Tickets
RedditCritical issues languish 8+ months without engineering resolution or closure.
Staff Turnover Issues
RedditSupport reps change every 6 months, breaking continuity and context.
Outsourced Support Coverage
RedditOutsourced teams lack depth, leaving customers to solve problems alone.
Product Knowledge Gaps
RedditSupport staff lack deep product knowledge to troubleshoot complex issues.
Scott Clabaugh
Senior Software Engineer (per Vector signal, unverified)
delight.ai site visit
Context
LinkedIn ↗✦ Outreach sequence
Reference material
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material
Buying committee · committee cadence
Context
This account has no named hiring manager in the signals and no broader buying committee mapped yet, so pull a Clay shortlist for Rapid7 support and CX leadership before scaling the cadence
✦ Outreach sequence
Reference material