All accounts
Support Pain Points
Inability to Reach Agent
BBBCustomers wait 40+ minutes just to reach an agent who can actually help.
Zero Follow-Through
TrustpilotCritical claims languish unresolved for 2.5+ years, leaving families in limbo.
Contradictory Agent Responses
Apple App StoreAgents give conflicting advice, hang up, and leave customers without resolution.
Broken Digital Channels
Google PlayThe mobile app fails when customers need it most—during emergencies.
Cancellation Friction
TrustpilotCancelling autopay takes 2+ weeks and multiple calls; refunds are withheld.
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Michael Mahaffey
Executive Vice President, Chief Customer, Strategy, and Innovation Officer (CSIO)
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Tools Evaluated (G2)
Activity Timeline
Website visit
2 page views · 1 visitor · avg session 00:00:30
Website visit
5 page views · 3 visitors · avg session 00:00:43
Website visit
1 page view · 1 visitor · avg session 00:01:05
G2 buyer intent
1 visitor · stage: awareness
Small group researching Self-Service
Buyer intent from ZoomInfo content network · 1 spike
New Job Posting for Sr Engineer, Software Engineer - Digital Assistants
New Job Posting for Sr Engineer, Software Engineer - Digital Assistants
New Job Posting for Sr Engineer, Software Engineer - Digital Assistants
G2 buyer intent
1 visitor · stage: awareness
Website visit
2 page views · 2 visitors · avg session 00:02:50
G2 buyer intent
1 visitor · stage: awareness
Sizable group researching Customer Experience
Buyer intent from ZoomInfo content network · 2 spikes
Website visit
1 page view · 1 visitor · avg session 00:00:30
LinkedIn engagement · Nationwide Group
Very Low engagement
fy27-q1-glbl-sponsored-webinar-cx-network
Registered
Website visit
1 page view · 1 visitor · avg session 00:00:30
G2 buyer intent
8 competitor pageviews · vs capacity, chekkit, engagely-ai, gleap-gleap, kindly, plivo, yellow-ai, zowie · 1 visitor
G2 buyer intent
1 competitor pageview · vs salesforce-agentforce · 1 visitor
Website visit
2 page views · 2 visitors · avg session 00:00:45
G2 buyer intent
G2 buyer intent
1 visitor · stage: consideration
Latest Intent
13.0
current ISO week (Mon–Sun) · differs from 7-day score tile
Δ last 12w
+1.0
Click a point to filter signals to that week. Click again to clear.
Support Pain Points
Inability to Reach Agent
BBBCustomers wait 40+ minutes just to reach an agent who can actually help.
Zero Follow-Through
TrustpilotCritical claims languish unresolved for 2.5+ years, leaving families in limbo.
Contradictory Agent Responses
Apple App StoreAgents give conflicting advice, hang up, and leave customers without resolution.
Broken Digital Channels
Google PlayThe mobile app fails when customers need it most—during emergencies.
Cancellation Friction
TrustpilotCancelling autopay takes 2+ weeks and multiple calls; refunds are withheld.
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Michael Mahaffey
Executive Vice President, Chief Customer, Strategy, and Innovation Officer (CSIO)
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence
Buying committee · committee cadence
Context
No named visitor is in this audience, so reps should pair this with a Clay shortlist of CX and AI leadership before launching
✦ Outreach sequence