All accounts
Support Pain Points
Live Chat Wait Times
Dropbox Community ForumCustomers wait 40+ minutes in live chat with zero visibility into queue position.
Tickets Closed Without Resolution
TrustpilotSupport closes tickets prematurely, leaving issues unresolved and customers frustrated.
No Escalation Path
RedditNo escalation path or supervisors exist to handle complex issues.
Inaccessible Human Support
Dropbox Community ForumHuman support is inaccessible; only community forum option available.
Billing & Refund Processing
TrustpilotRefund forms have technical faults that block submission and processing.
Li-tien Ou
Senior Product Designer
delight.ai site visit
Context
✦ Outreach sequence
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Tools Evaluated (G2)
Activity Timeline
LinkedIn engagement
Low engagement
Website visit
2 page views · 1 visitor · avg session 00:00:15
Website visit
1 page view · 1 visitor · avg session 00:01:15
LinkedIn engagement
Low engagement
G2 buyer intent
1 visitor · stage: awareness
G2 buyer intent
1 visitor · stage: consideration
LinkedIn engagement
Low engagement · 11 impressions · 11 engagements · 6 paid clicks
G2 buyer intent
1 visitor · stage: consideration
G2 buyer intent
1 visitor · stage: awareness
Small group researching Chat & Messaging
Buyer intent from ZoomInfo content network · 1 spike
Vector visit · Dropbox · Li-tien Ou, Senior Product Designer
1 page · Page Not Found
G2 buyer intent
1 visitor · stage: awareness
G2 buyer intent
4 visitors · stage: decision
G2 buyer intent
2 visitors · stage: decision
Large group researching AI & Automation
Buyer intent from ZoomInfo content network · 1 spike
G2 buyer intent
1 competitor pageview · vs genesys-cloud-cx · 1 visitor
G2 buyer intent
3 competitor pageviews · vs five9-intelligent-cloud-contact-center-platform · 1 visitor
G2 buyer intent
1 competitor pageview · 1 comparison · vs cresta, genesys-cloud-cx · 1 visitor
New Hire for Director of Product Management, AI + Core — Ned Lindau
LinkedIn engagement
Very Low engagement
New Hire for Support Systems Administrator — Jane Kaiser
New Hire for Support Systems Administrator — Jane Kaiser
G2 buyer intent
G2 buyer intent
2 competitor pageviews · 2 visitors · stage: awareness
G2 buyer intent
G2 buyer intent
1 visitor · stage: awareness
G2 buyer intent
1 visitor · stage: awareness
Latest Intent
17.0
current ISO week (Mon–Sun) · differs from 7-day score tile
Δ last 12w
-56.0
Click a point to filter signals to that week. Click again to clear.
Support Pain Points
Live Chat Wait Times
Dropbox Community ForumCustomers wait 40+ minutes in live chat with zero visibility into queue position.
Tickets Closed Without Resolution
TrustpilotSupport closes tickets prematurely, leaving issues unresolved and customers frustrated.
No Escalation Path
RedditNo escalation path or supervisors exist to handle complex issues.
Inaccessible Human Support
Dropbox Community ForumHuman support is inaccessible; only community forum option available.
Billing & Refund Processing
TrustpilotRefund forms have technical faults that block submission and processing.
Li-tien Ou
Senior Product Designer
delight.ai site visit
Context
✦ Outreach sequence
Buying committee contacts scored highest by ICP fit — sourced from Clay
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence
Buying committee · committee cadence
Context
✦ Outreach sequence